Footballtickethome.com is owned and operated by G.D.M. Events & Hospitality Services Limited, a Cyprus-based company. The company's contact details are in the "About Us" section of the website.
The following terms and conditions (T&C) create a legally binding agreement between the customer and the company regarding the access and use of the site. By accessing, browsing, and/or using this site, you acknowledge that you have read, understood, and agree to be bound by these T&Cs and to comply with all applicable laws and regulations. If you disagree with these T&Cs, please refrain from using this site.
You certify that you are of legal age to use this site and are duly authorized.
As a condition of using this site, you agree not to use it for any unlawful or prohibited purpose. You may not use this site in any manner that could damage, disable, overburden, or impair any server or the network(s) connected to any company server or interfere with any other party's use and enjoyment of this site.
Footballtickethome.com acquires tickets from the secondary market, and the prices listed on this website reflect the difficulty of obtaining these tickets. The website is not affiliated with any box office and is not sponsored by any of the venues, teams, performers, or organizations whose tickets are provided.
The term "Tickets" refers to an entry or admission for an event, while "Customer" refers to any person or legal entity that contracts with Footballtickethome.com to purchase event tickets.
"Communication" refers to any correspondence between Footballtickethome.com and the customer, including email, SMS, website chat, or physical mail.
"Confirmation" means a signed approval of a booking sent to the customer via the email address provided when placing an order.
To access the range of services offered on the Site, registration is necessary. As a Customer, providing your full name, address (including state/country), phone number, email address, and any other requested information is essential for us to deliver the best services (please refer to our Privacy Policy for details).
Access to specific areas of the website will require a unique username and password. It's important to take responsibility for maintaining the security of your login details. We encourage you to be proactive in ensuring the safety of your username and password for a positive experience on our platform.
We prioritize safeguarding the privacy of our users through this Site. To gain insight into how we protect your personal information, such as your name and address, please take a moment to review the Company’s Privacy Policy. Your personal information will be treated as confidential, except as outlined in the Privacy Policy or in these Terms and Conditions.
Any non-personal information or material sent to the Company and/or provided by you through this Site will generally be considered non-confidential. Rest assured, we may disclose information about you only when it is necessary to comply with the law, respond to claims, or protect the rights, property, or safety of the Company or others, as detailed in our Privacy Policy.
Furthermore, all online payments are highly secure and encrypted with a Secure Socket Layer protocol (SSL). For further details, please refer to our privacy policy.
The content available on this website, such as photographs, images, and illustrations (collectively referred to as the "Content"), is protected by copyright under international copyright laws. We want to emphasize the importance of respecting the intellectual property rights of the Company and the information providers who make their materials available to you through this site. It's important to adhere to all additional copyright notices, information, or restrictions that appear on any part of the Content.
We encourage you to recognize and appreciate that the Content is safeguarded by copyright under international copyright laws. The Company and the information providers retain all rights and title to any and all intellectual property rights in such materials. We appreciate your cooperation in complying with all additional copyright notices, information, or restrictions that appear on any part of the Content.
We kindly ask that you refrain from copying, selling, publishing, reproducing, distributing, or providing access to the content to anyone else. However, we do allow you to make one copy of the applicable content for your personal use. Your understanding and cooperation in helping us protect our intellectual property are greatly appreciated.
The information and content provided on this website are intended to be a helpful service, but it's important to note that this information is subject to periodic updates. We strive to ensure its accuracy, but we also encourage you to independently verify the results derived from using our content.
Our website may feature links and references to third-party information and resources, including sports events, schedules, and tables. We advise you to take the time to verify all third-party information published on our site. While we make every effort to provide accurate third-party information, we also recommend independently verifying it.
You may also encounter advertisements and promotions from third parties on our website. Please be aware that any business dealings, correspondence, or participation in promotions with these advertisers are solely between you and the advertiser. We want to ensure that you have a positive experience on our site, and we appreciate your understanding and cooperation in this regard.
We encourage users to utilize the website's content for personal purposes. However, please refrain from engaging in commercial use.
It's important to respect the terms by not selling, publishing, reproducing, or distributing the content.
Additionally, we kindly ask that you refrain from regularly providing others with access to the content.
Except as mentioned above, you may not modify, publish, transmit, sell, reproduce, create new works from, distribute, perform, display, or exploit any of the content, in whole or in part.
Your use of this site and its content must comply with all applicable laws, rules, and regulations.
Our website is designed to be accessed from various countries worldwide and may include references to our company's products, services, and programs that could be restricted in your country. It's important to understand that these references do not indicate our immediate plans to introduce such offerings in your country.
As a company headquartered in Cyprus, we manage and operate this website. While we aim to provide valuable content, we cannot guarantee that the materials on this website are suitable or available for use in all locations. Therefore, accessing them from territories where their contents are illegal or prohibited is not allowed.
If you choose to access our website from other locations, please understand that you do so at your own discretion and are responsible for complying with local laws. Additionally, we reserve the right to restrict the sale of secondary market tickets to UK citizens for matches held in the UK.
Your ticket booking will be considered complete once your order is accurately recorded in the Company’s server. Your booking must include all the necessary information needed for us to charge your credit card and deliver your tickets on time.
Providing false, incorrect, or incomplete details may result in non-delivery of tickets. In such cases, the Customer will be responsible for payment of forwarding and booking charges. Please ensure that your details are filled in accurately. It is strictly prohibited by law to submit false personal information.
The Customer agrees to provide all necessary information required by the Company to process and complete the purchase. This may include providing a copy of your passport and/or a photocopy of both sides of the credit card used for the purchase.
Once you have placed your order with the Company, along with all necessary information, and an approval has been received from your credit card company, the Company will issue a "Confirmation" document with all your transaction details.
The order will be considered finalized once you have signed the confirmation document, and it has been accepted by the company via email or fax. The Company will send you an email confirming that your transaction has been finalized once your signed confirmation document has been received and approved by the Company.
Once the Company has confirmed that your order has been finalized, it cannot be altered or canceled by you, except as mentioned under the chapter "Cancellation of an Order" in Chapter 8D. An order that has not been confirmed as finalized will not bind the Company.
All tickets are for the home section, unless otherwise specified (i.e. "Away fans section", "[team A]-A/B" in the case of Neutral venues). It's important to adhere to stadium guidelines and refrain from showing support for the away team. This includes not wearing their gear, cheering for them, or engaging in any actions that may upset home supporters. Please be aware that we are unable to offer refunds or compensation if you choose to purchase a home seat despite these warnings. In international competitions, fans associated with the away team's nationality will also be considered as away supporters. Additionally, if away fans intentionally book home tickets despite these warnings, we reserve the right to cancel the tickets and waive any costs involved.
Customers will be charged the prices indicated on the website at the time of purchase. However, the Company reserves the right to change the prices of items and/or services displayed on the website without prior notice. Please be aware that the price you are charged may be significantly higher than the face value printed on the ticket.
Additionally, if you have items in your shopping cart but don't complete the transaction on time, your session may expire, requiring you to start over. Keep in mind that the ticket price may have changed due to market fluctuations. Lastly, all charges from footballtickethome are in GBP and include an additional booking fee per ticket.
We require all ticket purchases to be completed using a valid credit/debit card from a recognized credit card company approved by the Company or its credit clearance provider. Additionally, bank transfers are accepted if specifically approved by the Company.
We kindly remind you that once an order is placed, it is considered final and binding for the customer. Cancelling an order requires written acceptance of the cancellation by the company. It's important to note that even if the cancellation is accepted, it does not guarantee that the customer will receive any refund or part refund. Thank you for your understanding.
This site is following the Transaction cancellations policy as stated in the European Law DIRECTIVE 2011/83/EU (Oct 15, 2011) for the protection of consumers in respect of distance contracts, it is clearly written in Article 16 (exceptions from the right of withdrawal) that a client submits a booking for transport (flight, bus, etc) or accommodation (hotels, apartments, etc) or catering or leisure services or leisure events (tickets), shall not be provided with the right of withdrawal (the 14 days period).
The Company keeps the right to cancel an order fully or partially. In such a case the Customer will be refunded under normal circumstances within 90 working days.
Force majeure refers to any circumstances that prevent the fulfillment of services provided through the Site and cannot be attributed to a party if they are not at fault or cannot be held responsible according to the law, the Terms and Conditions, or generally accepted standards. The Company may invoke force majeure if its failure to fulfill its obligations is partly or fully, but not limited to, the result of war, terrorist attacks, public safety threats, mobilization, riots, flooding, fire, accidents, COVID-19 epidemics or public health restrictions, strikes, occupations, any other critical outbreaks, government-imposed measures, non-delivery of required tickets to the Company by third parties, or other unforeseen major events. In such a situation, the Company will assess the situation and seek the best possible solution within its reasonable ability, and promptly notify the customer accordingly.
In the case the organizers have postponed a match, no refund will be offered. The tickets for the original date of the event are valid for the rescheduled event.
Please note that the event date and time may be subject to change, and these changes are not the responsibility of footballtickethome.com, but rather the official organizer. We recommend that you check the date and time periodically and make any necessary arrangements to attend the match on the new date and time. Please be aware that no refunds will be issued for postponed matches, and tickets will remain valid for the rescheduled event. In the event of a match postponement, footballtickethome.com reserves the right to issue a refund at its discretion.
Once your order has been confirmed by the company, it cannot be altered or cancelled by you.
In the case the event organizers have postponed a match and/or the match is still in “to be announced” status, no refund will be offered. The tickets for the original date of the event are valid for the rescheduled event.
In the case the event has been cancelled or that is scheduled to be played behind closed doors (with no audience or in limited venue capacity) or that some restriction has been imposed on the event due to reasons such as following: war, terror attacks, public safety threats, mobilization, riots, flooding, fire, accidents, covid-19 epidemics or public health restrictions, strikes, occupations, any other critical outbreaks, measures set by the government, non-delivery of required tickets to the Company by third parties and other unforeseen events of major scale. In such situation, the Company will assess the salutation and will seek to find the best possible solution that is within its reasonable ability and will notify the customer accordingly and within a timely manner.
If the venue capacity for the match you've booked changes due to the event organizers or public restrictions, don't worry! We'll jump into action, assess the situation, and find the best possible alternatives within our power. You'll be the first to know, and we'll make sure to keep you informed every step of the way.
If you receive tickets that are different from what you ordered due to a mistake, error, or logistical problem from the Company, you will be reimbursed for the price difference between the categories. This includes downgrade to another category, change from pairs to singles, or change from "3 or 4 together" to another grouping. If you receive a better category (an upgrade), you will not be charged the difference. The Company will make every effort to avoid these situations and provide alternatives whenever possible.
If by chance you purchased tickets for "together" seats but received non-adjacent seats, don't worry. We'll make it right by reimbursing you with an amount of 5% - 10% of the price difference based on the distance between the seats, after you provide sufficient proof and upon our approval. Your satisfaction is our priority, and we're committed to ensuring you have a smooth and enjoyable experience.
In the event of a general failure of delivery, if the Company is at fault and unable to provide a compatible ticket, the Company's liability will be limited to a refund of up to 100% of the ticket price for each undelivered ticket.
If the Company is unable to provide the tickets for any other reason not attributable to the Company, a refund will be issued, and the customer will be notified. However, the Company reserves the right to waive the booking fee, and any other costs involved, before issuing a refund. The Company will make every effort to provide advance notification.
For any other reasons not mentioned above, the Company will review the case and provide a timely update to the Customer.
Once a refund has been approved by the company, it will be refunded to the customer within 120 working days from the refund approval date.
Before making a Chargeback request, users are expected to contact Football Ticket Home using the provided contact details to address any payment-related issues. This requirement does not diminish any rights or claims the user may have against their bank or financial institution.
Football Ticket Home will investigate any Chargeback requests and will inform the user's Issuing Bank whether a service or transaction has been cancelled. During the charge-back investigation procedure, Football Ticket Home reserves the right to suspend the user's account and lock the user's funds.
Ensuring a smooth delivery process is key to your ultimate satisfaction. To make this happen, we kindly ask that you provide us with the accurate shipping address and any other necessary details for the timely delivery of your tickets. Your proactive communication regarding any changes or final delivery details, at least one week before the event, is greatly appreciated.
In the event that tickets cannot be delivered due to club regulations, late orders, or specific pick-up requests, rest assured that we will make every effort to ensure you receive your tickets up to 2 hours before the match at a designated pick-up point near the venue.
When you purchase tickets at footballtickethome.com, you entrust us with your delivery, and we take this responsibility seriously. By granting us your unconditional consent to deliver your tickets through trusted third-party companies such as Royal Mail, DHL, UPS, FedEx, or our own local couriers, you can have peace of mind that your tickets are in safe hands.
While we strive to ensure a seamless delivery, we want to transparently communicate that shipment via courier or other third party will be at your sole expense and risk. We want to ensure you are aware that we will not be held liable for any delays, damages, loss, or misplacement of the tickets by the third party delivering the tickets. We offer three different delivery options to cater to your preferences.
By post (locally or internationally): When your order is shipped, we'll send you a tracking number via email so you can keep an eye on your delivery. If you're not available to sign for the package, don't worry! You'll receive a "while you were out card," and your shipment will be waiting for you at the local post office. Just a friendly reminder, please make sure to collect your package from the post office, as we won't be held liable once the "while you were out card" has been issued.
By a private courier: When the customer declines to accept and sign for the tickets from an authorized individual or designated hotel representative, it will be considered as fulfilling the delivery agreement. In such cases, the company cannot be held responsible for non-delivery of tickets and will not issue a refund.
At a Pick-Up-Point near the venue: For customers who are only attending the match and need to pick up their tickets on the day of the event, or for late orders made within 48 hours prior to the match, a pick-up point near the venue will be arranged for their convenience.
it is crucial to note that if you are unable to attend the pick-up point at the agreed time, it will be considered as the order being delivered. Consequently, the company will not be held responsible for any non-delivery of tickets. To ensure you receive the pick-up point information in a timely manner, it will be sent to you 24 hours prior to the match via the email address you provided during registration on our website.
Electronic Tickets (E-Tickets): Your E-Tickets will be sent straight to your email. Don't forget to check your email before the event, download the E-Tickets, and make sure to print them out (E-Tickets must be printed). Remember, if you don't download the E-Tickets for any reason or try to use them as a mobile image, it will be your responsibility. By purchasing, you agree not to request any refund in such cases.
Mobile Tickets: You'll receive your mobile tickets through email or your favorite mobile apps like UEFA Apps, FIFA Apps, or any official app. Simply open the link we send you and add the tickets to your mobile (Apple Wallet / Google Wallet) for seamless entry into the venue. Get ready for a hassle-free and convenient experience!
Stadium Collection: Get ready for an exciting experience! Some tickets are exclusively available for collection from the stadium, usually requiring proof of ID or a voucher. Rest assured, we'll send you all the details and instructions before the match to make the process smooth and hassle-free.
Admission tickets for events listed on this website can come in the form of convenient E-Tickets. Once you complete the registration process, these tickets will be promptly emailed to the address you provide. Once they're in your inbox, they're considered delivered!
You might also receive paper tickets or member cards (plastic cards) for entry. Member cards always feature the cardholder's name. Upon receiving these cards, follow the enclosed instructions, which include details of your actual seats, how to use the member cards, where and how to return them, and an emergency contact number in case you encounter any issues.
We want to assure you that we'll do everything to ensure a smooth experience. However, please note that we won't be held liable if you're denied admission to an event, except in cases of willful misconduct by us.
Your safety is important to us. When attending the venue, please keep in mind that you do so at your own risk. We won't be held liable for any damages you may suffer while traveling to or from the venue or during the event.
It's your responsibility to ensure you have the correct venue address, dates, kick-off time, and ticket pick-up details. Please keep your tickets safe, as we won't be able to provide replacements in the event of loss, theft, or damage.
We're committed to making your experience as smooth and enjoyable as possible. We can't wait to see you at the event!"
Updating Delivery Details: If you need to change your delivery information, please feel free to email our delivery team with the new details. However, kindly note that any modifications will require confirmation from our delivery manager. This is especially important if the delivery is already in progress or if there are specific delivery method or time constraints in place. We appreciate your cooperation in ensuring a seamless process for all involved."
In the event of any challenges or emergencies: we encourage all customers to carefully adhere to the instructions and guidelines provided during delivery or through email/live chat. If you encounter any difficulties, we urge you to promptly contact our Customer Support team via live chat or email to report the issue. This will enable our delivery team to quickly step in and provide the necessary assistance. It's important to note that timely reporting of problems allows us to take corrective action, and we greatly appreciate your cooperation in this matter.
Delivery Time: Our commitment is to ensure the secure and timely delivery of your tickets for the event. Physical tickets are typically dispatched 3-4 days before the match, but no later than 1 day prior to the event, guaranteeing their arrival at your shipping address up to 24 hours before the match. For digital tickets, you can expect delivery 1-3 days prior to the event. In cases where a collection point is required, we will provide you with the necessary details on the event day. Late Delivery: In some instances, due to our reliance on third parties such as official organizers and ticket owners, ticket deliveries may occur on the event date. Rest assured, our delivery team will communicate the estimated time of arrival (ETA) to you and stay in touch until the ticket is delivered. We are dedicated to ensuring a positive experience for you and will do our best to keep you informed throughout the process.
Attention all ticket buyers! When it comes to seating arrangements, we've got you covered.
Check out our seating options:
1. "Single Ticket" category: Get individual, non-consecutive, and non-side-by-side tickets. Just a heads up, purchasing multiple single tickets does not guarantee that they'll be together or side by side.
2. Categories "3 or 4 Together": With these categories, you're guaranteed seats grouped together in sets of up to 4. For instance, if you order 3 tickets, they'll be seated together. If you order 4 tickets, they'll also be seated together. If you order 5 tickets, we'll ensure at least 4 seats together, with the remaining seat nearby, unless otherwise specified in writing by one of our sales agents.
3. "Seats in Pairs" category: Take your pick from the following options:
- 2 seats next to each other (true pair)
- 2 seats on the same row with 1 seat in between
- 2 seats directly behind each other
- 2 seats diagonally connected with 1 row difference
- 2 seats diagonally connected with a stairs/aisle in between
And here's the cherry on top: Introducing "SmartBooking" for special seating arrangements in Camp Nou, Barcelona. However, seats of 3 or more together at Camp Nou are currently unavailable unless explicitly specified in your booking.
But wait, there's more! Please be aware that all prearranged seating arrangements are subject to change without prior notice if the event organizers or relevant health authorities require social distancing measures. This may include limiting the number of spectator seating side by side based on criteria or requirements imposed by the relevant health authorities.
Apart from the Company's commitments to you as the registered buyer of tickets as outlined herein, the Company cannot be held liable or responsible for any third party using the purchased tickets.
It is your sole responsibility to adhere to the rules, regulations, policies, and code of conduct set by the local authorities and/or event organizers. The Company will not be held accountable for any damages you may suffer if denied entry or removed from the event by the local authorities or the organizers.
Please keep in mind the following: Unless explicitly stated in a written agreement between the Customer and the Company, this website and all materials and services accessible through it are provided on an "as is" basis. The Company disclaims all warranties, including implied warranties of merchantability, non-infringement of third parties' rights, and fitness for a particular purpose, to the fullest extent permitted by law.
The Company, its affiliates, and licensors do not make any representations or warranties about the accuracy, completeness, security, or timeliness of the services, content, or information provided on or through the website or systems. No information obtained via the Company's systems or website shall create any warranty not expressly stated by the Company in these terms of use.
Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to Customers residing in these countries.
The Company makes no warranty that the website or the services provided via the website will be uninterrupted, timely, secure, or error-free, or that the site or any of the services, information, and content provided thereby or via the applicable servers are free of viruses or other harmful components.
While the Company reasonably attempts to exclude viruses or the like from this Site, it cannot guarantee such exclusion. The Company assumes no responsibility and shall not be liable for any: (i) damages to or viruses or the like that may infect your computer equipment or other property as a result of your access to or use of or browsing of this Site or your downloading of any material, data, text, images, or other from this Site. No liability is accepted for viruses or the like. Please take all appropriate safeguards before downloading information from this Site; and (ii) any damages and/or losses resulting from your unverified reliance on information provided to the Company by third parties.
To the maximum extent allowed by the law, under no circumstances shall the Company or any of its subsidiaries, affiliates, stockholders, directors, officers, employees, licensors or suppliers (the “Company parties”) be held jointly or severally liable to you or any other person for any indirect, consequential, incidental, special, punitive or exemplary damages, including, but not limited to, damages for loss of revenue, profits, use, data or other intangibles (collectively, the “excluded damages”). This applies to the use or access of the website, or any content appearing via the website and related service, regardless of whether the damages are characterized in negligence, torts, contract, or other theory of liability, and even if any of the Company parties have been advised of the possibility of or could have foreseen any of the excluded damages, and regardless of any failure of an essential purpose of a limited remedy. If any applicable authority holds any portion of this section to be unenforceable, then the liability of the company parties shall be limited to the fullest possible extent permitted by applicable law.
Get ready to join the exciting discussions and activities in our forums on a wide range of topics! Just remember, your participation will be guided by the "Forum and Participation Guidelines" section mentioned below.
By agreeing to these terms, you are committing to indemnify, defend, and protect the Company, its officers, directors, employees, agents, licensors, suppliers, and third-party content providers from any claims, losses, expenses, damages, and costs, including reasonable attorney's fees. This is essential in ensuring a fair and safe environment for all parties involved. Your cooperation in upholding these terms is greatly appreciated.
We want to remind you that the Company has the right to deny access to this Site or any of its parts, and to refuse services to any user, at its sole discretion and without prior notice.
The Company may choose to terminate its contractual arrangement with you at its sole discretion and without prior notice. If this happens, please cease using this Site immediately.
Additionally, the Company may decide to stop providing services through the website or to cease operating the website, either in whole or in part, at its sole discretion. We appreciate your understanding in this matter.
We want to emphasize that the Company has the authority to pursue all available legal and equitable remedies for any violations of these Terms. This includes the ability to block access from a specific internet address to this Site and its features, as well as to any other provider. We take the enforcement of these Terms seriously and will not hesitate to take action when necessary.
Our Terms and Conditions are designed to be in line with the laws of Cyprus. In case of any disagreement that cannot be resolved within 30 days, we are committed to seeking resolution through arbitration in Cyprus. The arbitration process will adhere to the Rules of Conciliation and Arbitration of the International Chamber of Commerce, with one arbitrator appointed in accordance with the aforementioned rules. The arbitration proceedings will be conducted in English, and the arbitrator will be obliged to provide rationale for their decisions.
These Terms represent the complete agreement between you, our valued customer, and our company regarding this website. Remember, using this website is off-limits in any jurisdiction that doesn't uphold all the rules in these Terms & Conditions.
If any part of these Terms & Conditions is considered unenforceable, void, or invalid, we'll tweak it to make it work. The entire Terms & Conditions will stay strong even after the change. Don't forget, not using a right, power, or privilege here doesn't mean we're giving it up!
We, the company, hold the right to shake things up, pause, or stop any part of the services and content on this site at any time, without notice or liability. Keep an eye on these Terms & Conditions and the Privacy Policy on this site to stay in the know. Your continued use of this site after any changes means you're on board with those changes.
We are constantly working to improve our services, which is why we reserve the right to update these Terms and Conditions at any time. Any changes will be promptly posted on this page. We encourage you to check back periodically to stay informed about the current terms and guidelines that apply to your use. Your continued use of the website after these updates will signify your complete acceptance of the changes. Thank you for being part of our community and for your ongoing support!
Football Ticket Home team
Footballtickethome is operated by G.D.M. Events & Hospitality Services Limited, 81 Griva Digeni Avenue, 6043 Larnaca, Cyprus.